• Digital Contact Center Tracker Spreadsheet for Call, Chat, and Email Statistics
  • Contact Center Performance Overview Spreadsheet: Calls, Chat, Emails
  • Inbound Traffic Sources Spreadsheet: Call Center, Live Chat, Email Percentages
  • Combined Inbound Traffic Spreadsheet: Total Calls, Chat, Emails Over Time
  • Simple Contact Center Stats Spreadsheet: Automatic Dashboards for Call, Chat, and Email Data
  • Quarterly Traffic Analysis Spreadsheet: Inbound Call, Chat, and Email Volume
  • Modern Call Center Dashboard Spreadsheet: Visualize Call Statistics Beautifully
  • Call Center Spreadsheet Solution for Customer Service, Sales Teams, and Managers
  • Contact Center Tracker Spreadsheet Features: Automated Dashboard, Call, Chat, Email Tracking, Customizable
  • Mobile-Friendly Contact Center Spreadsheet: Review & Update Stats on Microsoft Excel App
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Contact Center Tracker

Contact Center Tracker

$11.55 CAD
$11.55 CAD
Sale Sold out

Track your Contact Center statistics in one easy to use spreadsheet. With this easy-to-use template, you can track calls, emails, chats, and other important metrics to help you analyze your team's performance and improve your overall productivity. The dashboard provides an overview of key metrics, such as call volume, response time, and customer satisfaction (SLA), so you can quickly identify areas that need improvement. Whether you're managing a small customer service team or a large call center, this Excel template will help you optimize your operations and boost your results. The template includes customizable fields and intuitive charts and graphs, making it easy to track and analyze your data. Plus, with its user-friendly interface, you can quickly generate reports and share them with your team to help drive results and ROI.

  • Designed for Excel
  • No subscription requried
  • Instant download
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Smart Features for Smarter Planning.

Modern & Easy to use interface

Track and manage your Contact Center performance with ease.

Multi-purpose Tracker

Perfect for Customer Service, Technical Support, and Sales teams to track key metrics.

Log Monthly Statistics

Log your monthly statistics for Calls, Live Chats, and Emails in one place.

Traffic Visualization Dashboard

Visualize traffic by quarter or year with a beautifully designed dashboard.

Wait & Handle Time Tracking

Track average wait times, handle times, and abandoned rates for detailed insights.

SLA Monitoring

Set and monitor your SLA (Service Level Agreement) each month to meet customer expectations.

Customizable Fields

Add detailed notes, contact details, or additional metrics to customize your data.

Visual Insights Dashboard

Analyze trends with intuitive charts and graphs designed for easy comprehension.

Team Performance Tracking

Boost team efficiency by identifying areas for improvement and tracking progress.

ROI & Results Optimization

Monitor traffic and performance metrics to help drive better ROI and results.

Minimalist Design

Minimalist, clutter-free design ensures the spreadsheet is easy to use and navigate.

Easy on the Eyes

Carefully spaced elements make the tracker comfortable for daily use.

Fully Customizable

Personalize the spreadsheet to suit your specific team or organization needs.

Report Generation & Sharing

Quickly generate reports and share insights with your team to drive results.