Smart Features for Smarter Planning.
Modern & Easy to use interface
Track and manage your Contact Center performance with ease.
Multi-purpose Tracker
Perfect for Customer Service, Technical Support, and Sales teams to track key metrics.
Log Monthly Statistics
Log your monthly statistics for Calls, Live Chats, and Emails in one place.
Traffic Visualization Dashboard
Visualize traffic by quarter or year with a beautifully designed dashboard.
Wait & Handle Time Tracking
Track average wait times, handle times, and abandoned rates for detailed insights.
SLA Monitoring
Set and monitor your SLA (Service Level Agreement) each month to meet customer expectations.
Customizable Fields
Add detailed notes, contact details, or additional metrics to customize your data.
Visual Insights Dashboard
Analyze trends with intuitive charts and graphs designed for easy comprehension.
Team Performance Tracking
Boost team efficiency by identifying areas for improvement and tracking progress.
ROI & Results Optimization
Monitor traffic and performance metrics to help drive better ROI and results.
Minimalist Design
Minimalist, clutter-free design ensures the spreadsheet is easy to use and navigate.
Easy on the Eyes
Carefully spaced elements make the tracker comfortable for daily use.
Fully Customizable
Personalize the spreadsheet to suit your specific team or organization needs.
Report Generation & Sharing
Quickly generate reports and share insights with your team to drive results.
Ready to go in 3 steps
Instant Delivery
Check your inbox immediately after purchase for your access link.
Open Spreadsheet
Launch your system in Excel or Google Sheets to start tracking.
Start Tracking
Log your data and take total control of your organization.
Product Details
Track your Contact Center statistics in one easy to use spreadsheet. With this easy-to-use template, you can track calls, emails, chats, and other important metrics to help you analyze your team's performance and improve your overall productivity. The dashboard provides an overview of key metrics, such as call volume, response time, and customer satisfaction (SLA), so you can quickly identify areas that need improvement. Whether you're managing a small customer service team or a large call center, this Excel template will help you optimize your operations and boost your results. The template includes customizable fields and intuitive charts and graphs, making it easy to track and analyze your data. Plus, with its user-friendly interface, you can quickly generate reports and share them with your team to help drive results and ROI.
Instant Digital Download. You will receive an automated email with your download links immediately after purchase. No physical package—you’ll get instant access to the files you need.
Simply save the files to your computer or upload them to Google Drive to begin using your system right away.
Everything you need to know.
Is this a one-time purchase?
Excel vs. Google Sheets: Which should I choose?
How many devices can I use this on?
I'm not an "Excel Expert"—is it hard to use?
Still not sure? See what others say.
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